Who is Salvato?
Salvato is the smarter way to buy and sell insurance vehicles at auction. Selling insured vehicles to a global buyer base with fees that are at least 20% less than traditional auctions.
Where does Salvato get its vehicles?
All our vehicles come directly from U.S. sellers. We don't deal with abandoned vehicles or private sellers - we only sell fresh insurance vehicles.
How is Salvato different than Copart and IAA?
We save you money and time in three key ways:
Our fees are at least 20% lower than what Copart & IAA charge.
We bring vehicles to market faster by selling them where they sit, eliminating unnecessary transport and reducing damage.
We have no hidden fees - no gate fees, no internet fees, no environmental fees, just one simple buyer fee.
How can I contact Salvato?
Our team is here to help. Submit your question here and we'll get back to you shortly.
Who owns Salvato?
Salvato is independently owned and operated by its founding team, backed by Walkabout Ventures, Banter Capital, and leading business owners in the salvage vehicle recovery industry.
In what market(s) does Salvato operate?
Salvato auctions insured vehicles that are being sold by U.S. sellers to a global network of buyers. We are launching first in Texas before we expand to other markets.
Does Salvato operate auction yards?
We do not operate auction yards. We sell vehicles right where they are, eliminating unnecessary transport and storage costs. This allows us to pass significant savings on to our buyers through lower fees.
Are auctions market / city specific?
You can search for vehicles based on their distance from your location, rather than being limited to specific yards or cities. Vehicles stay where they are until sold, making it easier to find inventory. eliminating salvage pools and reducing damage.
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How can I request technical support?
Our support team is here to help! Submit your question through our support form and we'll get back to you promptly.
Why am I not receiving communications from Salvato?
Check your Spam/Junk folders first. If you still can't locate our communications, let us know through our support form and we'll help resolve the issue.
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How long does it take to get my registration approved?
Most accounts are approved within one business day. You can track your application status in your profile.
Why was I not approved to buy?
Salvato reserves the right to approve auction participants per our terms and applicable local State licensing requirements. Not all potential bidders are approved to participate in Salvato auctions.
Does Salvato charge an annual membership fee?
No. Unlike other auction sites, we don't charge any membership fees. We do require buyers to submit a fully refundable security deposit before being allowed to participate in an auction.
How much is the security deposit?
The security deposit is $300. The security deposit must be in place before submitting bids. The deposit is fully refundable.
As an individual, what documents are required to register?
Individual buyers must submit a copy of a government issued ID such as a drivers license or passport.
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As a business, what documents are required to register?
Business buyers must submit a copy of their business license and a government issued ID such as a drivers license or passport.
Can a business have multiple registered bidders?
Yes. Our Business Development Team is here to help. Contact them today.
Who can I contact for help registering?
Our support team is here to help. Submit your question through our support form and we'll get back to you promptly.
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Why can't I see where the vehicle is located?
Vehicle locations are visible to approved bidders only. Complete your free buyer profile to see exact pick-up locations and all vehicle details.
What happens after I win a vehicle at auction?
Winning bidders have 6 days (including the day of sale) to pay for and pick up the vehicle. In your Buyers Account you will see:
- Payment Link
- Vehicle storage address and pick-up instructions
Upon receipt of payment, your Buyers Account will include:
- Bill of Sale for the vehicle
- Digital Title
What is the Watchlist?
You can add vehicles you're interested in to your Watchlist by clicking the heart icon. You'll receive notifications about upcoming auctions for these vehicles and similar ones matching your preferences.
Why can't I see the VIN number of the vehicle?
Complete VIN numbers are available to approved bidders only. There's no cost to become an approved bidder - simply complete your buyer profile to gain full access.
Can I receive alerts via email?
Yes, you can select and manage communication preferences in your Buyer Account.
Can I receive alerts via text?
Yes, you can select and manage communication preferences in your Buyer Account.
Does Salvato have an app?
Not currently. Our mobile-optimized website works on all devices.
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Can you deliver my vehicle to me?
Currently, each buyer is responsible for picking up their purchased vehicle.
Does Salvato provide load-assist services when I come to pick up the vehicle?
All Salvato vehicles will be moved out of inventory to an easily-accessible loading area near the entrance of the vehicle storage location. Buyers are responsible for sending the appropriate truck, trailer, or transporter vehicle needed to safely load and transport the vehicle.
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What payment methods does Salvato accept?
For security deposits: Select Wallet apps and Credit/Debit cards
For vehicle purchases: Online Bank Transfer (including Wire, ACH), Credit/Debit cards and select Wallet apps. Click here to see all Payment Methods.
What fees does Salvato charge?
Pricing information can be found here. Salvato charges one flat Buyer Fee and only charges additional fees if you fail to pick up or pay for your vehicle or if you select an additional service.
Does the deposit get applied to the purchase price?
No. The $300 security deposit remains separate and refundable.
How soon after the auction is payment required?
Full payment required within 6 days including day of auction close. Full payment terms can be reviewed here.
Is there a limit on how many vehicles I can bid on at once?
No limit for approved buyers.
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What titles do Salvato vehicles sell with?
Upon purchase, buyers will receive a digital title in their Buyer Account within 24 - 48 hours. Titles will reflect the status of the vehicle: Clean, Salvage or Junk. Buyers have the option to request a physical title or to reassign a title.
What is a digital title?
A digital title is an official electronic document that serves as proof of vehicle ownership, just like a traditional paper title. Your digital title can be accessed, transferred, or printed from your Buyer Account.
What can I do with a digital title?
Digital titles can be used in the following ways:
For scrap, dismantling for parts, or export: A digital title in the seller's name and your bill of sale serves as proof of ownership.
For vehicles intended for resale or reconstruction within the United States: Buyers can easily request a paper title in their Buyer Account.
What if I need a paper title?
Request paper title through your Buyer Account. Additional fees apply. Click here for Title Fee information.
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How can I become a broker?
Contact our Head of Global Buyer Development here.
Can I add additional bidders to my Salvato account?
Yes, as a business, you can add additional bidders to your Salvato account. Once registered and approved, bidders can bid and purchase vehicles on your Account.
How do Business Accounts add or remove bidders?
Business Account owners can add or remove bidders from the Buyer Account page.
How can Business Accounts monitor bidder activity?
Business owners can monitor purchases by bidder within their Salvato Buyer Account. Businesses can easily make payments, secure pick-up details and manage paperwork within their account.
How are bidders added to an account?
To add a bidder to your Buyer Account, registered Business Account owners can follow these steps:
- Log-in to your Salvato Buyer Account
- Select the 'Additional Bidders' tab
- Select 'Invite Additional Bidders' and enter email address
Additional bidders will receive a secure link to register as a bidder under your account. Once registered and approved, the Business Account holder will receive an email to approve the additional bidder. Once approved, bidders will be able to bid and purchase vehicles on the Business Account.
What is the fee to add an additional bidder to a Business Account?
$0. It’s free for Business Accounts to add bidders.
Will additional bidders be required to provide a security deposit?
No, additional bidders are not required to submit a separate security deposit. The Business Account owner's fully refundable security deposit will apply to all bidders on the account.
Can additional bidders invite other other bidders to join the Business Account?
No, only the Business Account owner can invite additional bidders to join their account.
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